We are seeking a compassionate, organized, and detail-oriented Resident Services Coordinator to support our Resident Services team in providing exceptional care and service to our residents. This position plays a key role in coordinating resident care, maintaining accurate health records, overseeing medication management processes, and supporting the daily operations of the Resident Services department.

Position Summary

The Resident Services Coordinator assists the Resident Services Director with monitoring resident health and wellness while ensuring accurate documentation, regulatory compliance, and effective communication among residents, families, healthcare providers, and team members.

Primary responsibilities include:

• Maintaining resident health records and documentation
• Coordinating Personal Care Assistant schedules and daily assignments
• Monitoring self-medication programs and maintaining medication records
• Creating and maintaining resident emergency packets
• Organizing and updating resident charts
• Supporting communication between residents, families, physicians, pharmacies, and community staff

Essential Duties and Responsibilities

• Monitor residents' health status and report significant changes to the Resident Services Director or Executive Director as appropriate.
• Notify physicians, pharmacists, and families regarding changes in resident condition, medication reactions, or significant incidents.
• Maintain accurate, timely, and confidential resident records in accordance with community policies and applicable regulations.
• Update medical records, resident charts, and emergency information.
• Monitor and audit medication administration records for accuracy and compliance.
• Coordinate medication orders with pharmacies and ensure medications are properly stored.
• Monitor self-medication programs and maintain required documentation.
• Follow up on weekly bath schedules, vital signs, weights, blood pressure, and other health monitoring as assigned.
• Review incident reports and assist in implementing interventions to reduce future risks.
• Ensure resident files are complete and contain all required signatures.

Scheduling & Administrative Support

• Schedule Personal Care Assistants and prepare daily assignments.
• Organize and maintain resident charts and emergency packets.
• Maintain inventory of medical and office supplies.
• Ensure medical equipment is maintained in safe working condition.
• Serve as a communication liaison during assigned shifts between staff, physicians, residents, and families.
• Assist with departmental administrative tasks as assigned.

Team Collaboration

• Support the community's mission, vision, and values through positive leadership and communication.
• Foster professional relationships with residents, families, physicians, pharmacies, vendors, and fellow team members.
• Demonstrate flexibility by assisting other departments and covering resident services shifts when needed.
• Attend required meetings and in-service training.
• Report concerns, incidents, and operational issues promptly to supervisors.
• Perform additional duties as assigned.

Professional Responsibilities

• Maintain resident confidentiality in accordance with HIPAA regulations.
• Respect and uphold Residents' Rights at all times.
• Promote a positive, respectful, and team-oriented work environment.
• Demonstrate professionalism, compassion, and excellent customer service.
• Accept constructive feedback and use it to improve performance.
• Follow all company policies, procedures, and safety standards.
• Immediately report any suspected abuse, neglect, exploitation, or misappropriation of resident property in accordance with company policy and state regulations.
• Adhere to infection control and standard precaution procedures.

Qualifications Required:

• High school diploma or equivalent.
• Certified Nursing Assistant (CNA) certification.
• Current First Aid and CPR certification.
• Previous experience in an assisted living community, memory care, or skilled nursing facility.
• Valid driver's license, reliable transportation, and automobile insurance as required by law.
• Ability to read, write, speak, and understand English fluently.
• Strong organizational, communication, and documentation skills.
• Proficiency with electronic health records and basic computer applications is preferred.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position.

The employee must be able to:

• Stand, walk, bend, stoop, and reach frequently throughout the workday.
• Lift up to 20 pounds and push up to 40 pounds safely, using appropriate lifting techniques and equipment.
• Maintain mental alertness, attention to detail, and sound judgment.
• Effectively communicate with residents, families, staff, and healthcare professionals.
• Possess close vision, depth perception, and the ability to adjust focus.
• Respond quickly and appropriately during emergency situations.
• Move throughout the community to assist residents and staff as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Working Conditions

• Must be available to work scheduled shifts, including evenings, weekends, holidays, and overtime as needed.
• Work is performed in a residential healthcare environment with moderate to occasionally high noise levels.
• May be exposed to infectious diseases, bodily fluids, and other healthcare-related hazards while following standard safety and infection control procedures.

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

Personal Care Assistant - $17.25 - $17.75

Duties and Responsibilities:

• Read and implement care/activities of daily living (ADLs) according to the resident service plan within the scope of practice of certification or licensure. Effectively works within professional scope of practice per state laws, regulations, and professional standards.
• Respond to resident needs, pendant calls, and other community alarms in a timely manner.
• Demonstrates empathy and develops caring rapport with residents. Promotes resident independence and self-care.
• Delivers care and services in accordance with individual service plan for all assigned residents.
• Maintains accurate and complete records of care delivered.
• At the start of each shift conducts a visual safety check on all assigned residents and at the end of each shift, effectively communicate (written or verbal) resident status with next shift.
• Communicates change of condition in any resident to nursing in a timely and effective manner.
• Completes incident reports accurately and timely. Understands policies pertaining to safety and infection control and demonstrates practices to control the spread of communicable illnesses. Promotes a clean, orderly, and safe environment. Assist housekeeping and maintenance staff to keep the community and resident property clean.
• Recognizes, responds to, and reports concerns in resident's environment to ensure safety and comfort of resident.
• Demonstrates behavior, which maintains and respects resident rights and promotes independence, regardless of race, religion, lifestyle, sexual preference, and disease process.
• Addresses individual behavioral needs of the resident and demonstrates the ability to identify psychosocial needs.

MED TECH - $18.36 - $18.86

Responsibilities:

• Provide assistance (or reminders) with activities of daily living, including grooming, oral hygiene, bath/shower, hair cleaning and brushing, and transferring to and from activities and meals, as needed
• Ensure clients receive their medication on time
• Lift and/or transfer residents as needed.
• Assist in meal preparation/presentation, serving to resident, and other dining related responsibilities, record and report changes in resident's eating habits to the supervisor.
• Record and report changes in resident's condition to the supervisor including but not limited to changes in resident's ability to perform activities of daily living, skin changes, bruising, etc.
• Daily follow up on bath schedules and vital signs (blood pressure, weight, and respiration, etc.).
• Immediately report all incidents or accident involving residents to the Resident
• Follow proper procedures in emergency situations and respond promptly and positively to resident requests for assistance, including emergency pull cords, telephone calls, and requests from family and friends.

Requirements:

• Proven experience as a Caregiver preferred
• Experience as a Med Tech (if interested in Med tech position)
• Must have or be able to obtain a valid CPR certification
• Speak, read, and understand the English language
• Committed to health & safety
• Able to do housework and cooking
• Well-organized and reliable
• Excellent communication and people skills
• A positive and compassionate attitude
• Physical stamina
• High school diploma or equivalent

Work Schedule:

Personal Care Assistant

• 6:30am - 2:30pm
• 2:30pm - 11:00pm
• Available to work Weekends

Med tech

• 10:30pm - 7:00am
• Available to work Weekends

Why join us? We offer a competitive starting wage along with a comprehensive full-time employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

If you have a passion for serving others and enjoy working in a collaborative environment, we'd love to hear from you.

Responsibilities:

• Provide excellent dining service to residents during meal times, ensuring a pleasant dining experience.
• Maintain a clean and organized dining area, including clearing tables, sanitizing surfaces, and ensuring a tidy environment.
• Interact with residents courteously and respond to their requests or concerns promptly.
• Collaborate with kitchen staff, caregivers, and other team members to ensure efficient and smooth dining services.
• Have a good understanding of the menu, including dietary restrictions and special requests, to assist residents effectively.

Skills:

• Previous experience in a similar role.
• Patience and customer-oriented approach.
• Ability to communicate effectively and maintain a positive attitude.
• Basic understanding of food safety guidelines and hygiene standards.
• Flexibility to work various shifts, including weekends and holidays.
• A high school diploma is a plus.

Work Schedule: 

• 7:00 am - 1:30 pm
• 3:30 pm - 7:00 pm
• Weekday and Weekends

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.